How We Deliver: Measurements
Objective Performance Insight
As the saying goes, "you can't manage what you can't measure." Business and software metrics provide objective insight into the status and performance of project delivery. They monitor the attainment of project and service commitments, provide early warning of issues, and aid in the identification of effective (and not so effective) practices. Quality metrics are critical for determining whether a product or application is ready for release. Despite their benefits, however, surprisingly few organizations use metrics effectively to manage their own performance or even the performance of their partners.
How Dextrys Delivers
Dextrys is committed to delivering measurable business benefit to our clients. We view metrics as a valuable tool for monitoring and improving our performance as well as a powerful means of providing project status to our clients. We are deeply cognizant that metrics have little value unless they provide actionable insight. All too often, service providers bury their clients with large volumes of meaningless numbers. At Dextrys, we frame our delivery by our clients' business objectives and then measure our performance by our contribution to attaining those objectives. We collect and analyze metrics across our processes for each engagement and provide our clients the subset that is meaningful for their needs.
Some examples of the metrics we monitor include:
- Project (ex: budget variance, schedule variance, and staffing levels)
- Process (ex: volume, task efficiency, performance variance, and reworks)
- Quality (ex: defect rates, test coverage, test efficiency, and stability)
- Customer Satisfaction
- Service Level Commitments
Benefits
- Actionable insights into project/engagement performance
- Advance warning of issues allows correction ahead of impact
- Objective documentation of value attainment
- Enables comparison of alternatives to support the direction of budget and resources to activities that provide the greatest value