What We Offer: Customer Support Services:
Professional Services
Dextrys helps product companies deliver profitable, high quality professional services
to their customers. Whether working as an extension of an existing professional
services organization, establishing a new organization, or assuming full responsibility
for the professional services function, our team of skilled experts will enable
your company to deliver a catalog of services that drives revenue and delights customers.
Our professional services offering enables our clients to control overhead while
remaining responsive to sales opportunities and the dynamic demands of customer
support.
How Dextrys Can Help
With extensive experience in supporting the needs of software and hardware companies,
we��ve designed our Professional Services offerings to provide maximum flexibility
and scalability to meet their needs of our clients. Our clients use our services
to:
- Supplement internal professional services teams to handle peaks in demand, address
service backlogs, deliver large projects (such upgrading a software product version
across a national customer base) and provide specialized expertise to enable growth
without adding full time staff
- Offload assignments by category, product, technology, domain, or geography to enable
internal teams to focus on their core expertise or concentrate on more strategic
services
- Launch a new professional services team quickly and with minimal investment
- Outsource their professional services function to control costs, improve service
levels and standardize delivery
Our professional services capabilities support the gamut of product lifecycle needs
from sales and evaluation assistance to implementation and ongoing support. Our
capabilities include pre-sales support, assessments, strategy development, product
installation and configuration, quick starts, customization, integration, project
management and code development. We offer many levels of business and technical
solutions expertise including project managers, architects, business analysts, systems
engineers, modelers, developers and QA specialists. We have extensive expertise
in a number of domains including infrastructure support, business intelligence,
integration and web services, quality assurance and IT effectiveness. Dextrys is
also willing to invest in building client-specific domain expertise and capabilities.
How Dextrys Delivers
Dextrys delivers Professional Services support in both the US and China markets.
In both markets, we use locally-based resources to deliver onsite services to customers.
Where appropriate, offsite services can be delivered through our China ODCs to accelerate
delivery, reduce costs and increase margins for labor-intensive services, such as
customer-specific configurations, building/customizing APIs, custom coding, data
conversions, or other set-up activities.
In the US, we offer two models of Professional Service delivery. The first, Program
Staffing, is appropriate for organizations who wish to manage their own professional
services resources and engagements. The second, Managed Delivery, is designed for
organizations who wish to offload delivery responsibility or all or any part of
their service catalog.
Program Staffing
This delivery option provides a package of recruiting and logistical functions to
support your professional services team. We take responsibility for finding, vetting,
contracting, and training the right specialists when you need them and transporting
them where you need them to support your service engagements. These specialists
function, and are managed, as members of your internal professional services organization.
Managed Delivery
In this option, Dextrys assumes the responsibility to staff and manage all or any
part of the delivery of a service, set of services or the entire professional services
function. In addition to providing the actions described for Program Staffing, Dextrys
handles the details of profitably managing our assigned services including planning
and pursuit sessions, monitoring gross margins and resources utilization and reporting
results to company management.
China-based Professional Services
This offering is designed to support companies selling products in China who are
seeking an alternative to investing the time, resources and attention required to
build a local professional services organization. Given our extensive operations
in China, Dextrys is able to provide local support and native language delivery
of a catalog of client-branded services for your company��s Chinese prospects and
customers. Dextrys provides these services with full Managed Delivery as described
above.
Benefits
- Drives product sales by increasing competitive differentiation, supporting the sales
force with appropriate subject matter expertise and offering prospects a vision
for success
- Speeds product installation and adoption to accelerate revenue recognition
- Increases customer success with products to win follow-on sales of additional products
and services, lock in recurring support revenue and acquire positive references
- Grows direct revenue through high quality services that address a wider range of
opportunities at better margins
- Enhances profitability through utilization of cost effective offshore resources
where feasible