Industry:
Financial Services
Company:
Leading asset management and securities services company
Project:
Modernization of customer services workstation applications
The Needs
Conversion of mainframe applications into web graphical user interface
Conversion of additional transactions and associated screens
Product deployment support
Aggressive deployment timeframe
The Solution
U.S. onsite and China-based offshore support
Phased approach and flexible model
Clear definition of required functionality
Worked with container shell and links in enabling screens
Realized Economic Benefits
Increase value, functionality and usability of core mainframe applications
Cost-effective, high-quality end-to-end processes
Increased customer service representative productivity and customer satisfaction