What We Offer: Product Lifecycle Optimization: Implementation Support
Someone has to implement it!
Product responsibilities don't stop upon release. Once sold, many software and hardware products need onsite or offsite customization and installation support before they are ready for customer use. Whether these services are bundled into the cost of the product, or are charged separately as a professional services offering, product companies must deliver them promptly, efficiently and with high quality to ensure customer satisfaction, maximize profitability and speed revenue recognition. The challenge is being properly staffed and ready with the right skills to handle peaks and valleys of demand. Staffing for peaks is costly and wasteful in times of low demand, while understaffing leads to implementation delays during peak periods, impacting customer satisfaction and revenue recognition.
How Dextrys Can Help
With our access to an extensive pool of both US and China-based resources and our extensive experience providing professional services support for many of the world's largest and most demanding software and hardware companies, Dextrys is the ideal partner for implementation support. Working as an extension of our client's field and professional services organizations, we offer both front-end customer facing and back-end customization services.
US-based Professional Services Optimization offers a full range of on-site software and hardware field support including implementation and integration, training, logistics management, inventory management, resource deployment, systems administration and extended on-site support.
Our China-based Product Lifecycle Optimization: Implementation Support service provides fast, cost effective delivery for software offerings that require labor-intensive customer-specific configuration (GUIs, options, rules, etc.), building/customizing APIs, custom coding, data conversions, or other set-up activities.
Benefits
- Speeds revenue recognition by installing and implementing products sooner
- Provides variable resource capacity to handle peaks and valleys in demand
- Ensures the right skills are available when needed
- Enables professional services organizations to move up the value chain by offloading critical, yet lower level assignments
- Increases profitability by performing back-end customization at offshore rates