What We Offer: Industries: Telecommunications
Telecommunications Industry Challenges
Few industries have seen as high a level of disruptive change due to technology
innovation as telecommunications. The convergence of applications, networks and
content creates enormous opportunities in business and consumer markets while pitting
formerly separate players in the telephone, cable and internet arenas against each
other. Brutal competition means high customer churn and a bitter fight to avoid
commoditization by providing ever more innovative voice, video and data services
to a highly demanding market. In this environment, flexibility and effective IT
and engineering services are essential. The demand for new front-end web, mobile
and embedded applications is overwhelming, as is the variety and capabilities of
devices those applications must support. Back-end applications face their own challenges.
They must support constantly changing services, rapidly evolving regulations and
inevitable mergers and consolidations. Technology-savvy customers expect integrated
user experiences and self-service subscriber portals that allow them to modify services
and view data maintained by back-end systems.
How Dextrys Serves the Telecommunications Industry
Dextrys has years of experience supporting the telecommunications industry in areas
from application development to user testing and even field service support. Our
teams understand the complex dynamics of communication networks, services and customers
enabling us to help our clients roll out quality releases on time and within budget.
Given our unique combination of Product Engineering and Application Services, we
can support both front-end and back-end application needs. Our Global Delivery Model
provides the cost, time and resource benefits of offshore delivery from China with
onsite project management and local accountability. Using these capabilities, we
help telecommunications companies:
- Build new, leading edge applications and services for distributed, web, mobile and
embedded platforms
- Modernize back-end applications to simplify changes, improve interoperability, reduce
support costs and permit reuse on new platforms and architectures
- Lower testing costs and improve delivered quality through comprehensive QA and testing
services which address product engineering and application needs
- Reduce costs and free internal subject matter experts by outsourcing application
maintenance and support
- Enter new markets by internationalizing and translating applications, web sites
and support materials
- Establish operations within China, gaining entry into a large, fast growing market
while diversifying India or other geographic risk